Shipping policy
Thank you for shopping with Xiamen Jiayuyuan E-commerce Co., Ltd.. We are committed to providing a smooth and reliable delivery experience for our customers.
Order Processing Time
All orders are processed within 1–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotional periods, or holidays, processing times may be slightly longer. If there is a significant delay in processing your order, we will contact you by email.
Shipping Time
Estimated delivery time may vary depending on the destination country, shipping method, customs clearance, and local delivery conditions.
Typical shipping time is:
- Standard Shipping: 7–20 business days
- Remote areas or international destinations: Delivery may take longer
Please note that delivery times are estimates only and are not guaranteed.
Shipping Fees
Shipping fees are calculated and displayed at checkout, depending on your order destination and selected shipping method.
Some products or promotional campaigns may include free shipping. If free shipping is available, it will be clearly shown on the product page or checkout page.
Shipping Destinations
We ship to many countries and regions worldwide. However, some remote areas or restricted destinations may not be available for delivery.
If we are unable to ship to your address, we will contact you after your order is placed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if available.
Please allow 2–5 business days for tracking information to update after the package has been shipped.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
These charges are not included in the product price or shipping fee and are the responsibility of the customer. Customs policies vary by country, so please contact your local customs office for more information.
Incorrect Shipping Information
Please make sure your shipping address, phone number, and email address are correct before placing an order.
We are not responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
If your package is delayed, please contact us and we will help check the shipping status.
If a package is confirmed lost by the shipping carrier, we will assist you with a replacement or refund according to the actual situation.
Contact Us
For shipping-related questions, please contact us:
Company Name: Xiamen Jiayuyuan E-commerce Co., Ltd.
Address: No. 23, Wanshou North Antique Market, Siming District, Xiamen, Fujian Province, China
Contact Person: Li Junjie
Phone: +86 137 7469 2787
Email: xmyy026@proton.me